The Chief Happiness Officer has a wonderful article on the power of apology: A tale of two airlines - Or why every company needs a Chief Apology Officer
Wouldn't a Chief Apology Officer be a great position at the UUA? Not a fun job, of course, but what a ministry. I suspect they'd easily recoup their salary in grateful donations from those who feel heard, rather than disenfranchised. And if Southwest Airlines can do it, surely we can too?
Friday, July 27, 2007
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2 comments:
Here is an example of how UUA officials say sorry to people who complain about clergy misconduct. I am quite certain that it is the only time that a UUA official has ever used the word "sorry" in their correspondence with me. . .
Dear Mr. Edgar,
I am sorry that you were unhappy with my reply to your concerns.
Nonetheless, that is my reply and I have nothing more to say. I do not intend to engage further with you on either of the issues you have brought to my attention for the reasons previously stated.
Sincerely,
Beth Miller
I expect you appreciated it that she at least replied. And she politely set boundaries, which in my opinion is good. On a scale of 1 to 5, with 1 being the least helpful answer you've received from the UUA and 5 being the most, where would you rate this?
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